Your helpdesk, every reply drafted for you
Where is my order, where is my refund, how do I return this: the same questions, all day, spread across Zoho Desk, Re:amaze and Google Workspace. Connect your helpdesk and ExpoDash mirrors every ticket into the Customer Service module, looks up the Shopify order, and has an on-brand reply waiting for your approval. You keep the desk you have. The busywork moves to us.
Your support queue, where the rest of the business lives
Connect once and the Customer Service module becomes your support desk: same data, same login, same dashboard as your orders and your P&L.
New tickets and full conversation threads mirror from your helpdesk into the Customer Service module automatically, attachments included. The queue is ready before you open it.
Before a reply is drafted, the customer's Shopify order is looked up: fulfillment status, tracking link, refunds already issued and order history. The same data that powers the Orders module, put to work on tracking, refund and sizing questions.
Every draft waits for you. Read it, edit it inline and approve with a single keystroke, then jump to the next ticket. Routine categories can be set to send automatically, with a confidence threshold and a daily cap you control.
Drafts you can trust, and verify
Every reply is classified, measured and improved over time. The cases that need a human, like the chargebacks and disputes you track in Returns & Disputes, get routed to one.
Every ticket is categorized the moment it lands: tracking, returns, delays, lost parcels, out-of-stock, chargebacks and spam, with a status that follows each draft from waiting to sent. Refund requests follow your escalation ladder step by step. ExpoDash detects what has already been offered, so it never skips ahead to a full refund or invents a bigger discount just because the customer pushes back.
Your corrections feed straight back into the next draft, and suggested knowledge base updates wait for your review before anything changes. Approval rate, average confidence and tickets processed are tracked per store.
Legal threats, chargeback warnings, angry customers and unclear requests are flagged for manual review. When a human is needed, a human gets it, with the full conversation and order context already on screen. And if an order already has an open dispute or chargeback, every money action on that ticket is frozen automatically, so you never refund a customer who is already disputing and end up paying twice.
Take the action, not just write the reply
Drafting the answer is half the job. When you are ready, ExpoDash can carry out the Shopify change behind it too, always on your approval.
When a ticket needs a refund, a cancel, an address fix, a return or an order edit, ExpoDash can carry out the Shopify change for you, not just draft the email. You approve it in one click from the Actions tab. This is off until you switch it on, address changes and returns can be undone in one tap, and money actions like refunds and cancellations always wait for your approval, they never fire on their own.
An Actions tab shows what is pending, lets you set how each action behaves per category, caps refunds, and reverts any reversible action in one click. A single Stop all actions switch pauses everything instantly.
Connected in four steps
Everything happens in the panel, with a built-in guide that walks you through each click. No developer needed.
Create an API client
In your helpdesk's developer console, create a private API client and copy its keys. The built-in guide shows exactly where to click.
Point it at your desk
Tell the panel which support department it should handle and which address replies go out from.
Connect and test
Paste the values into the connect wizard and hit Connect and test. A green check means you are live. Credentials are stored encrypted, per store.
Watch the queue fill
Recent tickets sync in automatically and new ones follow as they arrive. Drafts start appearing for your approval right away.
The rest of the stack
Support is one part of the wiring. Shopify, Meta and Klaviyo connect the same way: per store, with their own credentials.
Ready to clear the queue?
Connect your helpdesk next to Shopify and Meta, and run support from the same dashboard as everything else. Live within a day.