1. Scope
This Refund Policy applies to all paid subscriptions to ExpoDash, the online operations dashboard for e-commerce businesses offered at expodash.io and operated by Nielscommerce, a company established in the Netherlands ("we", "us", "our"; our legal entity details are listed under Contact below). It forms an integral part of our Terms of Service. Capitalized terms used but not defined here have the meaning given to them in the Terms of Service.
2. Payments and refunds are handled by Paddle
Our order process and payments are managed by our Merchant of Record, Paddle (Paddle.com Market Limited), which also processes refunds. Refunds are issued in accordance with this policy and with Paddle's refund policy; where the two differ, whichever gives you the greater right applies.
3. Billing model
Subscriptions are billed monthly, in advance, on the same day of each month as the day your subscription started. Current plan prices are Starter EUR 99, Growth EUR 199 and Scale EUR 299 per month, with Custom plans from EUR 349 per month. All prices are exclusive of VAT. Each subscription renews automatically for successive monthly periods until cancelled. There are no long-term contracts.
4. 14-day money-back guarantee
You may request a full refund of any payment within 14 days of the date of that payment, for any reason. To request a refund, email info@expodash.io from the address associated with your account, or request it directly through Paddle. Approved refunds are returned to your original payment method, normally within 10 business days. No reason is required.
5. Cancellation
You may cancel your subscription at any time, either from your dashboard or by emailing info@expodash.io from the email address associated with your account. Cancellation stops all future renewals; your access to the Service continues until the end of the period you have already paid for. To be refunded for your most recent payment, use the 14-day money-back guarantee in section 4.
6. Billing errors
If you are charged in error, for example a duplicate charge, email info@expodash.io with the invoice number or transaction reference and a short description. Verified errors are refunded in full to the original payment method, in addition to the rights above.
7. Your statutory rights
Nothing in this policy limits or excludes any mandatory statutory right or remedy that cannot be contractually limited or excluded. Where applicable consumer-protection law or Paddle's buyer terms grant you additional or non-waivable rights, the highest level of rights always applies.
8. Chargebacks
If you believe a charge is incorrect, please contact info@expodash.io or Paddle before initiating a chargeback or payment dispute, so we can resolve the matter directly and quickly.
9. Complaints
Send any complaint to info@expodash.io. We aim to acknowledge it within 2 business days and to resolve it within 14 days. If we cannot resolve it together, you may also raise the matter with Paddle, our Merchant of Record, via help@paddle.com.
10. Contact and changes
Questions about billing, cancellation or refunds: info@expodash.io. General questions: info@expodash.io. Legal notices: info@expodash.io. Privacy questions: info@expodash.io.
Nielscommerce
Braambos 18a, 5563 AB Westerhoven, the Netherlands
Chamber of Commerce (KvK) number: 96111372
We may update this policy from time to time, for example to reflect changes in our plans, billing practices or applicable law. The version published at expodash.io/refund, together with its last updated date, is the version in force. For material changes we will give existing customers reasonable advance notice by email or through the dashboard. Continued use of the Service after a change takes effect constitutes acceptance of the updated policy.